Private Tours and Transfers Terms and Conditions
Terms and Conditions for Private Tours and Transfers
Booking Requests
All private tours and transfers are subject to availability and must be requested in advance through our website or via email. Submitting a request does not guarantee a reservation.
A confirmation will be sent only if the requested service is available and all details are agreed upon.
Payment Terms
Payment is made directly to the driver at the start or end of the service.
We accept cash and Visa/MasterCard credit or debit cards. No advance payment is required unless specifically agreed otherwise.
Cancellation Policy
Cancellations made at least 24 hours before the scheduled service are free of charge.
Cancellations made within 24 hours may result in limited availability for future bookings.
No-shows may result in refusal of future service.
Changes and Delays
We reserve the right to make reasonable changes to the itinerary due to unforeseen circumstances (e.g., traffic, weather, road conditions).
We are not responsible for delays caused by conditions beyond our control.
Passenger Responsibilities
Passengers are responsible for their personal belongings during the service.
Any damage caused to the vehicle or equipment due to passenger negligence will be charged accordingly.
Insurance and Liability
All our vehicles are insured in accordance with Montenegrin law.
Gorica Travel is not liable for personal injury, lost items, or delays caused by external factors, except in cases of proven gross negligence.
Child Seats
Child seats are available upon request and must be mentioned at the time of booking inquiry.
Conduct
We reserve the right to refuse service to anyone behaving in a disruptive, aggressive, or unsafe manner, or under the influence of alcohol or drugs.
Governing Law
These Terms and Conditions are governed by the laws of Montenegro. Any disputes will be handled in the appropriate court in Podgorica.
Privacy and Data Protection
By submitting a booking inquiry, you agree to provide us with certain personal information such as your name, contact details, travel dates, flight information (including flight number and arrival time), and service preferences.
This data is collected solely for the purpose of responding to your request and organizing your tour or transfer.
We respect your privacy and will never share your personal data with third parties, except where necessary for the provision of the agreed service (e.g., sharing details with your assigned driver).
Your data is securely stored and will be retained only for as long as necessary to fulfill the service or comply with legal obligations.